Terms of service
Last updated September 2026. These terms apply to accounts provided by Deeva Groups.
The subscription
An account runs for the period of the plan purchased. Access to the panel stops when the period ends and resumes when the renewal is paid. Data is retained during that gap.
What is included
Use of the software, updates released during your subscription, and support over phone, WhatsApp and email during business hours. Data migration from another system, custom development and training beyond the initial handover are quoted separately.
Your responsibilities
You keep your logins confidential, make sure the people you give them to are authorised, and are responsible for the accuracy of what your team enters. You must not resell or sublicense the software unless you hold a partner agreement with us.
Your data
Your operational data belongs to you. We hold it to run the service, and we will export and hand it over on request at any time, including when you leave.
Availability
We work to keep the service available at all times but do not guarantee uninterrupted access. Planned maintenance is notified in advance wherever possible.
Liability
Our liability in connection with the service is limited to the subscription fees paid for the current period. We are not liable for indirect or consequential losses, including loss of business or profit.
Partners
Partner commission rates, payout terms and territory are agreed in writing before an account is created. Commission arises on payments actually received from the customer.
Ending the agreement
Either side may choose not to renew at the end of a subscription period. We may suspend an account for non-payment or for use that breaks the law, after telling you first.
Contact
Questions about these terms go to hello@deevagroups.com or +91 00000 00000.